Terms and Conditions
This agreement between you, the user of www.ultimatelogcabins.com and us the proprietary owner EGCG. If you do not agree to be bound by these Terms and Conditions, you should NOT use this website. No part of this website is intended to constitute a contractual offer capable of acceptance. Your usage constitutes a contractual offer and our acceptance of that offer is deemed to occur upon our sending a confirmation email to you indicating that your request has been accepted.Some standard definitions but not limited to or comprehensive, for further information, contact us directly to clarify.
GUARANTEE CONDITIONS – CARE & TREATMENT OF YOUR INTERNAL OR EXTERNAL DOORs AND WINDOWS
We take great pride in sourcing the very best products to cater for the widest range in tastes. The care taken during manufacture and the quality of the raw materials used ensures that your doors and windows will give many years of good service, providing they stored correctly and treated properly. Every single door and window are guaranteed for 12 months from the date of purchase against faulty material or manufacture, so long as it is treated in accordance with our instructions. Our ironmongery is also guaranteed for 12 months.
PLEASE CHECK YOUR GOODS!
When signing for receipt of your doors, windows and/or ancillary items, “unchecked” or similar annotations will not be accepted and we will accept no liability for any shortage or damage subsequently discovered. Visible damage must be detailed and noted clearly by you at the time of receipt on the Delivery/Receipt Note for any claim to be entertained. The Company accepts no liability if costs are incurred by booking a carpenter before having received and checked all goods.
Any claims for damaged goods – or where goods supplied are not those ordered – must be reported within 3 working days of receipt. Just because the door and windows may be nicely wrapped doesn’t mean that you don’t have to check it!
Every effort is made to supply you with the correct doors and windows in perfect condition. However, on occasion, errors are made or a door or window is not up to standard. It is imperative that you check your doors and windows for any of the following potential faults prior to commencing any alterations:
- Visible damage i.e. scratches, dents or chips
- Warping or bowing beyond the 4mm tolerance
- Scratches on glass (if supplied)
- Wrong door, window or size supplied
The above are examples of potential faults/errors but this list is not exhaustive.
Please remember that, by fitting or finishing your door or making alterations in any way, you will be deemed to have accepted the goods as supplied. Unfortunately, we cannot replace a faulty or incorrectly supplied door if ANY alterations have been carried out. Please remember that just because you may not be the one fitting it doesn’t excuse you from checking!
STORAGE, SITE & INSTALLATION
Prior to fitment the doors and windows must be stored in a cool, dry atmosphere and kept flat.
An internal door is suitable for internal use only and must not be exposed to moisture in any way. Equally, an external door has been designed solely for use externally and must not be fitted inside. Doors must not be hung in damp or newly plastered rooms or suddenly exposed to central heating or other forms of direct heat. Caution should be taken fitting doors on freshly screeded floors and in double-glazed porches and conservatories that are prone to extremes of heat or humidity. Avoid placing and fitting doors and windows close to radiators as this will warp or bow your door and windows. Kitchens and bathrooms should be well ventilated to prevent prolonged periods of exposure to moisture.
These doors and windows are quality pieces of furniture, please treat them with care!
If you’ve bought a door that is sold as fully finished, you must re-seal any edges and cavities or cut-outs immediately after having made any alterations. The top and bottom of the door are often overlooked but must be done, even if it involves taking the door down for a short while. To properly finish your door requires 3 coats of an appropriate product.
MAINTENANCE & FINISHING
Most of our external doors, frames and windows are sold unfinished, meaning that they need to be stained, varnished or painted after purchase. It is vital that the door, frame, and windows are sealed properly. Try to use a branded well-known finishing product. We recommend and sell Sikkens treatments but Dulux, Jotun or Sadolin are fine too. Use as many coats as the manufacturer recommends but to check that you have done a good job, spray a little water on the door and see that the water forms beads and runs off. If it doesn’t then apply another coat or two. Don’t forget to seal the areas that you can’t see such as the tops and bottoms and inside lock and letterbox cut-outs.
Many of our internal doors are sold unfinished too. These need to be sealed straight away to stop the timber drying out and splitting or taking in moisture that is in the air. It is just as important to seal the tops and bottoms when fitting doors internally. Our manufacturers don’t accept Waxing or Oiling a door as appropriate methods of sealing so we cannot provide a guarantee for any door which has been treated in this way.
The top and bottom of the door are often overlooked but must be done, even if it involves taking the door down for a short while. This is particularly important for sealing the end grain which acts like a sponge and soaks up any moisture, causing a door to swell and split. Equally, egress of moisture can cause timber to crack/split and bow.
PROTECTION OF DOORS IN EXPOSED LOCATIONS & ONGOING MAINTENANCE OF EXTERNAL DOORS
We cannot guarantee an external door or window that is fitted in an exposed location with no protection from the elements. Correct initial treatment and regular maintenance are essential. After installation and at least once a year, lightly sand and apply a further coat of the finishing treatment to protect the fibers of the timber from deterioration and discoloration. The aim is to keep any water from penetrating your door. If you notice areas that need attention please treat them immediately. Once your door or window has been treated, for further protection you should apply a bead of clear silicone around all external glazing apertures. Please bear in mind that timber is a natural material which is subject to changes in temperature and humidity. We cannot accept liability for natural movement or distortion, warping, swelling or splitting which is caused by the door or window being exposed to extremes of temperature or humidity, or if the door or window is not correctly stored, treated or hung. A bow of 5mm along the length of the door or window is not unusual and is deemed to be within manufacturing tolerances. Please note that pine is prone to small “shakes” or splits appearing. This is part of the beauty of the timber and is not considered a defect. Any flaws that appear after installation should be filled and re-finished promptly.
If you have any questions regarding the care or treatment of your door, please contact us.Warranty: All products are guaranteed for a period of 12 months from the date of purchase. This is a parts-only guarantee, and no labour or installation costs are covered. Apparent defects must be notified to the Company in a reasonable time, normally no later than 2 working days from delivery. Parts must be treated with good quality preservative and maintained correctly as written in our construction guides. All windows and doors must have multiple coats inside and outside on all surfaces to seal them from the elements. Failure to do this will invalidate any warranty. If we construct the cabin we offer a 6-month workmanship guarantee. Failure to inform us of any workmanship issues later than 7 days after the Customer becomes aware or ought to have become aware of the defect in such goods from Company’s works in reasonable time will invalidate any workmanship warranty. These Terms and Conditions do not affect your statutory rights as a consumer.